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Privacy Policy

ArcMates Privacy Policy.

This policy explains how ArcMates collects, uses, shares, and protects information for the waitlist, website, and mobile app.

Effective July 5, 202618+ launchNo exact location exposure

Quick Summary

ArcMates uses your information to run the waitlist, create accounts, confirm 18+ eligibility, recommend anime fans, support events and watch parties, enable messaging, improve safety, and moderate harmful behavior. We do not sell your personal information, and we do not show exact location to other users.

Information We Collect

  • Waitlist and contact data, including email address, optional launch area vote, optional platform preference, referral code, source, beta interest, host interest, and ambassador interest.
  • Ambassador application data, including name, email, city or area, social or community handle, community role, local reach estimate, hosting interest, conventions attended, launch ideas, and application notes.
  • Account and eligibility data, including login details, birthdate or age confirmation, 18+ eligibility status, safety pledge status, account settings, and support requests.
  • Profile data, including display name, bio, profile prompts, intent, anime favorites, genres, comfort shows, watchlist, sub or dub preference, convention interests, photos, and verification status.
  • Location data, including approximate city, metro area, and rounded distance buckets. ArcMates does not show exact location to other users.
  • Social activity, including likes, passes, matches, messages, RSVPs, watch party activity, event attendance settings, crew activity, blocks, reports, and moderation interactions.
  • Device, usage, and analytics data, including app events, page views, referral events, device type, browser or app version, crash signals, IP-derived region, and security logs.
  • Purchase status if premium features are enabled later. Mobile payments are expected to be handled by app store billing through RevenueCat. ArcMates does not receive full payment card numbers.

How We Use Information

  • To operate the waitlist, review ambassador applications, plan beta access and local event priorities, understand platform demand, and measure which channels bring high-quality signups.
  • To create and maintain accounts, enforce the 18+ launch requirement, personalize onboarding, and provide anime taste matching.
  • To recommend profiles, events, watch parties, and local anime communities using intent, taste, preferences, approximate location, and safety settings.
  • To support messaging, matches, RSVPs, watch parties, event discovery, notifications, customer support, account deletion, and product analytics.
  • To detect spam, scams, harassment, underage use, fake profiles, unsafe events, policy violations, abuse patterns, and security risks.
  • To comply with legal obligations, platform requirements, safety investigations, and valid requests from authorities when required.

What Other Users Can See

  • Other users may see public profile content you choose to share, such as display name, age range or age where supported, profile photos, bio, anime taste, prompts, intent, verification badge status, event RSVPs you make public, and rounded distance or city level location.
  • Other users cannot see your exact location, birthdate, email address, private safety reports, trust score, moderation notes, blocked-user list, or private account settings.
  • Messages are visible to the people in the conversation and may be reviewed by ArcMates when reported, flagged, or needed for safety and policy enforcement.

Sharing And Service Providers

  • We do not sell your personal information. We do not allow public access to raw waitlist signup data.
  • We may share information with service providers that help us run ArcMates, such as hosting, database, authentication, storage, analytics, support, email, security, crash reporting, and payment entitlement providers.
  • We may share limited information when needed to investigate abuse, prevent harm, comply with law, protect users, enforce policies, complete a business transfer, or respond to valid legal requests.
  • Public profile, event, watch party, and message content may be visible to other users based on your settings and the context where you posted it.

Location Privacy

  • ArcMates is built around local discovery, but exact location is not exposed to other users.
  • We may use precise location permission, if granted, to calculate approximate city, metro area, and rounded distance buckets. We store and show only what is needed for safer local discovery.
  • You can deny location permission and use city or metro level location features where available.

Safety, Reports, And Moderation

  • Users can report, block, unmatch, hide content, and contact support.
  • Reports, blocks, moderation actions, enforcement history, safety logs, suspicious activity signals, and appeal records may be retained to protect users, prevent repeat abuse, and support investigations.
  • Reported content may be reviewed by authorized moderators and may result in warnings, restrictions, content removal, suspension, or account removal.

Your Choices

  • You can update profile content, intent, privacy settings, event attendance visibility, notification settings, and discovery preferences in the app where available.
  • You can block users, report users or content, leave events or watch parties, and request account deletion.
  • You can request access, correction, deletion, or other privacy support by emailing support@arcmates.com. Some data may be retained where required for safety, security, legal compliance, or abuse prevention.

Account Deletion And Retention

  • You can start account deletion in the app, or use the web instructions at arcmates.com/account-deletion if you cannot access the app.
  • When deletion is requested, ArcMates hides the profile from discovery and begins deletion processing. Some records may remain for a limited time in backups, security logs, fraud prevention records, safety investigations, legal records, or moderation history.
  • Waitlist users can request removal from the waitlist by emailing support@arcmates.com from the email used to sign up.

Children And Age Requirement

  • ArcMates is planned as an 18+ app at launch because dating features are included.
  • We do not knowingly allow minors to create accounts or use the service. If you believe a minor has created an account, contact support@arcmates.com so we can review and take action.

Security

  • We use technical, organizational, and access-control safeguards designed to protect user data, including authentication controls, row-level database security, private storage rules, and restricted admin access.
  • No online service can guarantee perfect security. Please use a strong login method and contact support if you believe your account or data has been compromised.

International Users

  • ArcMates is operated from the United States. If you use ArcMates from another country, your information may be processed in the United States or other places where our service providers operate.
  • Depending on where you live, you may have privacy rights to access, correct, delete, restrict, or object to certain processing. Contact support@arcmates.com to make a request.

Changes To This Policy

  • We may update this policy as ArcMates moves from waitlist to beta and public launch.
  • When we make material changes, we will update the effective date and provide notice where required.

Contact

Privacy questions, deletion requests, safety concerns, and support requests can be sent to support@arcmates.com.