ArcMates Privacy Policy.

This policy explains how ArcMates collects, uses, shares, and protects information for the waitlist, website, and mobile app.

Effective September 8, 2026Adults 18+ onlyApproximate member location

Quick Summary

ArcMates uses your information to run the waitlist, create accounts, confirm 18+ eligibility, recommend anime Cons and member-hosted Events, help members form Crews, and run the opt-in Arc Finder plus Shared Arcs connections with optional shared context. We also use it to enable messaging, improve safety, and moderate harmful behavior, including automated safety checks powered by OpenAI. OpenAI moderation does not write member messages, choose connections, or power Arc Sync. We do not sell your personal information or show a member's device location to other users. For an in-person Event, members who can open the listing see its general city or region; only the host and members with a current Going RSVP can see the exact venue or street address. A separate host choice is required for a signed-out public-web page, which stays locality-only and excludes the host's ArcMates account identity, the structured exact address, access details, attendees, and chat.

Information We Collect

Waitlist and contact data, including email address, optional launch area vote, optional platform preference, referral code, source, host interest, and ambassador interest.
Ambassador application data, including name, email, city or area, social or community handle, community role, local reach estimate, hosting interest, conventions attended, launch ideas, and application notes.
Account and eligibility data, including login details, birthdate or age confirmation, 18+ eligibility status, safety pledge status, account settings, and support requests.
Profile data, including display name, bio, profile prompts, community interests, anime favorites, genres, comfort shows, watchlist, sub or dub preference, convention interests, photos, and member-recognition status.
Member location data, including approximate city, metro area, rounded coordinates, and rounded distance buckets. ArcMates does not automatically show your device location or raw coordinates to other users.
In-person Event location data, including a host-entered or selected location name, exact street address, city, region, country, and, for Google-selected locations, a place identifier and coordinates used to verify the address and support local Event discovery.
Community activity, including messages, RSVPs, Event activity, Con attendance settings, Crew activity, blocks, reports, moderation interactions, and limited historical account or safety records retained to protect members.
Fandom Rooms activity, including the title and channel you join, messages you post, read state, room moderation status, and spoiler-report choices. Searching the Fandom Rooms directory processes the title text you enter.
Safety-review data, including user-generated text and images described in the Safety, Reports, And Moderation section below, automated moderation results such as flagged safety categories and status, provider request identifiers, appeals, and human-review outcomes.
If you opt into Shared Arcs, your connection intent, availability, communication and spoiler preferences, Arc Finder visibility and Connect decisions, optional anime activity or plan goal, approximate travel area, optional Friends gender and Dating age-and-gender preferences, and private continuation choices.
Search text you submit for Cons, Events, conversations, and anime discovery, plus alignment and distance filter choices in the opt-in Arc Finder. Arc Finder results remain limited to currently eligible adults who chose to appear there. When you use location search for an Event or choose a browsing city, the city, address or venue search text and selected place identifier may be sent to Google Maps Platform so Google can return matching places and address details.
Device, usage, and analytics data, including app events, page views, campaign tags, referring domain, a temporary anonymous browser-session identifier, referral events, device type, browser or app version, crash signals, IP-derived region, and security logs.
ArcMates 1.2 does not offer paid features, subscriptions, in-app purchases, or advertising, and ArcMates does not collect payment-card information.

How We Use Information

To operate the waitlist, review ambassador applications, plan launch access and local Con priorities, understand platform demand, and measure which channels bring high-quality signups.
To create and maintain accounts, enforce the 18+ eligibility requirement, personalize onboarding, and organize community recommendations around anime interests.
To recommend nearby Cons, Events, and local communities using interests, preferences, approximate location, and safety settings, to recommend online Events without using location, and to help members form Crews with people from shared Cons or Events.
With fresh consent, to let eligible adults browse opted-in Arc Finder profiles for Friends or Dating, apply the browsing member's saved Friends gender preference to their Friends roster and selected age and gender boundary to their Dating roster, explain pair-specific Arc Sync from approved public fandom signals, recheck account eligibility, lane opt-in, consent, profile availability, blocks, and anti-spam limits before delivering a member-selected Connect, open one neutral conversation after mutual acceptance, and offer an optional private Friends or Dating next step.
To support messaging, Crews, Shared Arcs connections, RSVPs, Events, Con discovery, notifications, customer support, account deletion, and product analytics.
To let eligible adult members find a title, join one of its curated Fandom Room channels, read room history, participate in moderated app-wide discussions, and leave a channel when they choose.
To search for and verify Event locations, show the general city or region to members who can open the Event, reveal the exact venue or street address only to the host and members with a current Going RSVP, and provide those people with address-based directions.
To run automated safety checks powered by OpenAI on messages; profile text, prompts, photo alt text, and profile photos; Event listing text and cover images; and certain Crew or connection-request text before that content is published or delivered. This service classifies content for safety. It does not write member messages, power Arc Sync, choose which profiles appear in Arc Finder, or act as an AI companion.
To detect spam, scams, harassment, underage use, fake profiles, unsafe events, policy violations, abuse patterns, and security risks.
To comply with legal obligations, platform requirements, safety investigations, and valid requests from authorities when required.

What Other Users Can See

Other users may see public profile content you choose to share, such as display name, pronouns where provided, profile photos, bio, anime taste, profile prompts, public member-recognition status, Con RSVPs you make public, and rounded distance or city-level location.
Other users cannot see your device location, raw coordinates, birthdate, email address, private safety reports, trust score, moderation notes, blocked-user list, or private account settings. If you intentionally enter an address for an Event, it is shared as described below.
Arc Finder lets adults browse profiles only from people who separately opt into directory discoverability. That opt-in controls appearance in Arc Finder; a profile may still be visible through a Con, Event, Crew, invitation, or authorized conversation context. The full profile shows only details and public fandom signals the member allowed.
Arc Finder first limits results to opted-in adults who are open to the selected Friends or Dating lane. In Friends, it applies the browsing member's saved Friends gender preference; in Dating, it applies the browsing member's saved age range and gender choice. These boundaries use candidates' self-described gender, and ArcMates never guesses from a name or photo. A profile appearing in a roster can therefore indicate that it meets that selected lane and boundary, but ArcMates does not display another member's private preference values on the card or profile.
Arc Sync is a pair-specific estimate based on approved public titles, genres, and optional Hero/Villain alignment overlap. It is not a public rating and does not use popularity, request or rejection history, photos, sensitive traits, paid boosts, profile completion, freshness, or exact distance. Lane-boundary eligibility does not add points, change Arc Sync, or appear as an explanation.
Connect requests do not require reciprocal age, gender, schedule, or social preferences. Before sending, ArcMates rechecks adult eligibility, both members' lane opt-in, consent, profile availability, blocks, and anti-spam limits. An unavailable check creates no request and notifies nobody. A successful check creates a private New Connect request and does not open chat until the recipient accepts. The recipient can immediately review the requester's approved public profile, then accept, pass privately, report, or block. A decline reason is not collected or shown and does not lower either person's score. Mutual acceptance opens exactly one neutral Shared Arc chat for both members, including a Dating-capable connection. Accepting or messaging is not consent to dating. Any Friends or Dating next-step choice is optional and private. Withdrawal, expiry, blocks, reports, moderation, account deletion, consent changes, and eligibility changes can still remove access. Chat for a Con or meetup connection may unlock after both adults accept the same eligible Con or Event context.
For an in-person Event, signed-in members who can open the listing see only its general city or region until they RSVP Going. The host and members with a current Going RSVP may see the exact venue or street address. Interested, waitlisted, cancelled, invited, and non-RSVP viewers do not receive those structured exact-location fields. Public, Invite Only, and Private settings still control who can find or open the Event.
Public member visibility is not consent to an unauthenticated browser page. Only when the host separately enables public web sharing may a signed-out page show the host-written title and description, time, online or in-person format, general city or region, approved cover, and any public ticket link. That page may also appear in ArcMates' public Events directory, but ArcMates keeps it out of search-engine indexes. ArcMates does not add the host's account identity, structured exact address, Google place identifier or coordinates, room or access details, attendee list, or chat. Because the title and description are written by the host, hosts should keep private identity and location details out of public listing text.
Messages are visible to the people in the conversation and may be reviewed by ArcMates when reported, flagged, or needed for safety and policy enforcement.
Fandom Rooms are app-wide discussions for signed-in eligible adult members, not private group chats. People in a room can see your approved posts and display name and can open the public profile available to them. Leaving a channel stops your membership but does not automatically erase messages you already posted.

Sharing And Service Providers

We do not sell your personal information. We do not allow public access to raw waitlist signup data.
Supabase provides account authentication, databases, private file storage, and backend functions. Supabase processes account identifiers, profile and community data, messages, uploaded files, app settings, and the operational and security records needed to provide those services.
OpenAI provides automated safety moderation. ArcMates sends OpenAI the user-generated text or image being checked, which may include messages; profile text, prompts, photo alt text, and profile photos; Event listing text and cover images; and certain Crew or connection-request text. OpenAI returns safety classifications and category scores that ArcMates uses as moderation signals.
Sentry provides crash and error monitoring. It may receive a pseudonymous ArcMates user identifier, app and device details, error diagnostics, and release information. ArcMates disables default personal-information collection and removes breadcrumb data, query parameters, extra context, and unsupported user fields before sending monitored events.
Expo and EAS provide mobile app delivery services and push notifications. Push delivery may involve a device push token, notification route, notification title and user-approved preview text, delivery status, and app or device platform information.
Resend provides waitlist, transactional account email, and optional member notification emails. It may process the recipient email address, the email content needed to send the message, and delivery events such as delivered, delayed, bounced, complained, or suppressed.
Apple and Google provide optional sign-in and mobile platform services. When you choose one of these sign-in methods, the provider processes the sign-in request and ArcMates receives the account identifier and profile details, such as name or email, that you and the provider allow to be shared.
Event location and browsing-city lookup use Google Maps Platform. Google may process the address or venue search text and selected place identifier needed to provide suggestions and place details, subject to Google's own terms and privacy practices.
AniList supplies anime catalog metadata and remote cover-image URLs. Loading a cover image may cause the image host or its content-delivery provider to receive ordinary connection information such as your IP address, device or browser details, requested image, and timestamp, subject to that provider's practices.
Approved Con artwork may also load from a listing organizer, ticketing partner, or its content-delivery provider. That image host may receive ordinary connection information such as your IP address, browser or device details, requested image, and timestamp. ArcMates asks browsers not to send the ArcMates page address with these image requests.
Vercel hosts the ArcMates website and may process request information needed to deliver and secure it, such as IP address, browser or device details, requested page, timestamps, and related server logs.
We may share limited information when needed to investigate abuse, prevent harm, comply with law, protect users, enforce policies, complete a business transfer, or respond to valid legal requests.
Public profile, Con, Event, and message content may be visible to other users based on your settings and the context where you posted it. An Event requires the separate public-web choice described above before its limited preview is available without signing in.

Location Privacy

ArcMates is built around local discovery, but your device location is separate from an address you intentionally enter for an Event and is not exposed to other users.
We may use approximate device-location permission, if granted, to calculate a city or metro area and rounded distance buckets for nearby Con and Event recommendations and, only after separate Shared Arcs local-matching consent, local matching eligibility. We store and show only city-area member location data needed for local discovery; Event location lookup does not send your device coordinates to Google.
When a host selects, manually enters, or preserves a location, ArcMates may store its exact address and, for a Google-selected result, location coordinates. Members who can open the Event see its general city or region before they RSVP. The exact venue or street address is limited to the host and members with a current Going RSVP, while the separate signed-out public-web preview remains locality-only. Hosts must have permission to list private addresses and should use Invite Only or Private visibility when even the listing or general area is sensitive.
You can deny device-location permission. Nearby Con and Event recommendations and separately consented local Shared Arcs matching may then be limited until you choose to grant it; this choice is separate from typing a location search for an Event.

Safety, Reports, And Moderation

Users can report, block, hide content, and contact support.
ArcMates uses automated OpenAI safety classifications as one part of content moderation. An automated check can approve content, keep it pending, or restrict, reject, or hide content that is flagged. If the check cannot finish or returns an invalid result, ArcMates keeps the affected content pending or undelivered instead of treating it as approved.
Automated safety categories are moderation signals, not judgments about a member's personality, compatibility, trustworthiness, Hero or Villain alignment, or dating suitability. They are not used to calculate Arc Sync or rank Arc Finder profiles.
Members can edit and resubmit content. For eligible text decisions, ArcMates also offers an in-app request for another review. For other moderation questions or appeals, contact support@arcmates.com. Content generally remains restricted while a review is pending, and an authorized human moderator may uphold or overturn an eligible decision.
Reports, blocks, moderation actions, enforcement history, safety logs, suspicious activity signals, and appeal records may be retained to protect users, prevent repeat abuse, and support investigations.
Reported content may be reviewed by authorized moderators and may result in warnings, restrictions, content removal, suspension, or account removal.

Your Choices

You can update profile content, community interests, privacy settings, Con attendance visibility, notification settings, and recommendation preferences in the app where available.
Recurring member notification emails are optional. You can choose Connect updates, unread-chat reminders, and Fandom Room activity recaps in notification settings. Chat and room reminders use unread activity and recent app activity to avoid sending reminders after you catch up. You can turn emails off in settings or use the unsubscribe link in any member notification email. This does not turn off essential sign-in or account security emails.
A one-time reminder about an existing pending Connect request may be sent when specifically requested through support. It does not enable recurring email notifications, and an email unsubscribe prevents these reminders too.
For a Public Event, you can separately choose whether to create the limited signed-out public-web preview and can turn that choice off again. Changing an Event to Invite Only or Private also turns public-web sharing off.
You can leave Arc Finder, change profile visibility, disable matching around a shared activity, Con, Event, or meetup, withdraw dating or approximate-area consent, cancel or end a Connect request, end a Shared Arcs connection, leave a Fandom Room channel, block users, report users or content, leave Cons or Events, and request account deletion. Leaving Arc Finder removes you from new profile results. Withdrawing a required permission can immediately close or hide an active request or introduction.
You can request access, correction, deletion, or other privacy support by emailing support@arcmates.com. Some data may be retained where required for safety, security, legal compliance, or abuse prevention.

Account Deletion And Retention

You can start account deletion in the app, or use the web instructions at arcmates.com/account-deletion if you cannot access the app.
When deletion is requested, ArcMates hides the member's public profile and begins deletion processing. Some records may remain for a limited time in backups, security logs, fraud prevention records, safety investigations, legal records, or moderation history.
Ending a Shared Arcs connection or withdrawing a permission does not by itself immediately erase an existing Connect request, connection session, or continuation record. Limited request, decline, expiry, and pair-cooldown records may be retained for safety and abuse prevention without being used in Arc Sync. Account and data-deletion requests remove eligible account-linked Shared Arcs data; records required for safety, security, deletion processing, or law may be retained.
Anonymous acquisition session identifiers are kept temporarily in browser session storage. Limited landing-event records and aggregated campaign results may be retained to measure channel performance and prevent reporting abuse.
Waitlist users can request removal from the waitlist by emailing support@arcmates.com from the email used to sign up.

Children And Age Requirement

ArcMates is for people age 18 and older. Minors may not create accounts or use the service. If you believe a minor has created an account, contact support@arcmates.com so we can review and take action.

Security

We use technical, organizational, and access-control safeguards designed to protect user data, including authentication controls, row-level database security, private storage rules, and restricted admin access.
No online service can guarantee perfect security. Please use a strong login method and contact support if you believe your account or data has been compromised.

International Users

ArcMates is operated from the United States. If you use ArcMates from another country, your information may be processed in the United States or other places where our service providers operate.
Depending on where you live, you may have privacy rights to access, correct, delete, restrict, or object to certain processing. Contact support@arcmates.com to make a request.

Changes To This Policy

We may update this policy as ArcMates evolves and its features or availability change.
When we make material changes, we will update the effective date and provide notice where required.

Google Maps Platform

Event location search uses Google Maps Platform. Google's processing is also described in the Google Privacy Policy, and use of Google Maps features is subject to the current Google Maps/Google Earth Additional Terms of Service.

Contact

Privacy questions, deletion requests, safety concerns, and support requests can be sent to support@arcmates.com.